Shipping & Returns
We offer a 100% guarantee that you will love what you ordered.
Because we're always looking to improve, I can't guarantee a "no questions asked" policy, but any questions we ask will not get in the way of getting you a 100% refund.
We are absolutely certain that you'll love our products. But everyone's different, and hooray for that! If you don't absolutely love what you ordered, we'll refund you the price of the order and cover cost of shipping it back to us.
Email firstname.lastname@example.org to start the return process.
We ship to US and Canada. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Packaging and the Environment
We go back and forth on packaging... on one hand, we like it when you open up a box of Outlaw Soaps and it's like a present. I mean, you bought it as a present to yourself or someone else and we think you deserve it! But some people have commented that they really just wanted the soap and they felt like the packaging was not only overkill, but also potentially not as ecologically friendly as they'd like. To this, I'd like to note that we use reusable (and sometimes reused) packaging.
Please don't let our eco-mindedness fool you into thinking we're hippies. GUNS! STEAK! GLUTEN!!!!!!! HELL YES! WE'RE GOING TO EAT THE HECK OUT OF THAT GLUTEN!* Anyways, if you have questions or thoughts about our packaging, please email me at email@example.com
* Ok, Russ isn't all that into gluten, truth be told. He's sensitive.