Life in the Soap Lane — customer satisfaction

| Danielle Vincent

Improving our ship-shape shipping: Let us know what you think!

Part 1: Wrap Stars Since the beginning of our business, folks have written us with notes about our packaging. Some people loved the burlap bags, and some felt they left lint everywhere and were a big ol' waste (which is why you haven't received one in the past 3 or...

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| Danielle Vincent

Why we need your help in leading this Outlaw gang (and we're givin' out a hefty bounty to boot)!

I often say that we have a very democratic soap company. We take so much guidance on product quality, values, and development from our customers (like YOU!). And Lord knows, I appreciate it. In so many circumstances, it's our customers who help us make right decisions about products, figure out...

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| Danielle Vincent

Outlaw Soaps and how I keep going even on tough days

This is me at work! You may recognize this photo from the other day's tour of the Outlaw Soaps safehouse. As the head of this little operation, I am responsible for the company strategy (including everything from sales channels to website tone), the marketing, the design, the website, the copy,...

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| Danielle Vincent

Do we have a free sample program? Is there a way to try before you buy?

We get this question frequently and in many forms, because let's face it: buying scented things online is kind of a risk. And buying scented things that are as unique as Outlaw Soaps is an even bigger risk... I mean, what exactly does an American Hero smell like, anyways? A...

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| Danielle Vincent

To Review or not To Review, that is the question.

"⭐️⭐️⭐️⭐️⭐️" That right there is solid gold. As a small business, we work really hard to ensure that every product and experience is well worth your while as a customer. We know there are lots of options for your personal grooming, and Outlaw Soaps is just one of the many...

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| Danielle Vincent

Countdown to Christmas: Day 24 - It's important to have hobbies and friends

That was the sunrise on Mt. Diablo this morning. For the last month, I have been leaving the house before dawn (sometimes even in my pajamas) and setting up my camera to capture time lapse videos of the "golden hour" (or "magic hour"). While I film, I write in a few journals (yes, I keep multiple journals) and enjoy two hard boiled eggs and my fancy pantsy coffee in my rattlesnake mug. If you want to see all the videos I have shot, they're here on YouTube.

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| Danielle Vincent

Holiday Stock Alerts

I KNOW IT'S TOO EARLY to be talking about the holidays, but the facts are these:1. We're already getting Christmas ordersand most importantly2. We're already running out of certain items, so I want to let you know what we have and what we don't, what we'll have and what we won't. (and if that doesn't sound like a good line from a Dr. Seuss book, I don't know what does)

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| Danielle Vincent

We need your help (it's easy, I swear)

We want potential customers to know that getting a box from Outlaw Soaps is a delightful experience even beyond the items specifically ordered. We want them to know that we have relationships with our customers (but not creepy relationships), and that by buying from us, they're not only getting a high quality product, but supporting a small, American handmade business. And we can type marketing messages until our fingers bleed, but customers believe real testimonials. So please give us a hand and let us know about your experience with Outlaw Soaps. We'll be compiling selected responses into a page or two, and may use them in marketing.

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| Danielle Vincent

Outlaw Soaps on Amazon

Because our customers are generally people who care about our business (which we very much appreciate), we periodically get questions about Outlaw Soaps on Amazon. How much money do they take? How does that work? Do you fulfill the orders that get placed through Amazon?   I personally really love Amazon and use them to shop for random stuff all the time. We even ordered a new tail light for our Element! No one can argue that they're now a fully ingrained fixture in our lives...

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| Danielle Vincent

Blazing Saddles: The Sexiest Soap (and also our most popular)

BECAUSE OUR CUSTOMERS ARE OUTLAWS, THAT'S WHY. BY FAR our most popular soap, Blazing Saddles is a rustic and adventurous combination of leather, gunpowder, sandalwood, and a little sage. It smells like if you got in a gunfight in a saddle shop in small desert town... or basically how everything in the Wild West smelled, right?

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| Danielle Vincent

"When are you having a sale?" The answer's pretty simple

We probably will never have a sale on the above products. Here's why: we have to stay in business. It comes down to pricing. Side note: I wrote an article about product pricing for Pyragraph and you might be interested in it if you're interested in our business. Our production is 100% handmade...

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| Danielle Vincent

Customer Service is a Joint Effort (in other words, thank you for helping)

"I ordered the Whiskey Gift Set for my husband's birthday. For some reason the Post Office wasn't able to deliver it, and when I got in touch with the company to ask about what I should do Danielle responded almost right away. Before I knew it, another package was in the mail and it got to us in time. All of the extras - like the handwritten note, bumper sticker, even that weird little plastic goat - were so cute! He loved the soap and I love how helpful you were. I will definitely recommend you to others." - Elizabeth We really try hard to exceed expectations for customer service by doing things likeincluding personal notes, offering "no questions asked, no returns required" refunds for regular customers who don't like a product, and tracking down (and sometimes replacing) packages that go astray in the USPS system.   This is just...

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